· Do I have to pay anything to return my items?
Returns at hagfans.com are always free of charge, using our return methods.
· How do I return an item?
Please log in and follow the steps listed in my account > returns. If you are not registered at hagfans.com, please use the link sent to you with your order confirmation e-mail.
Please note that it is always necessary to have received the merchandise prior to requesting a refund.
· Where can I find my receipt?
You will find it attached to the notification e-mails you receive when your order has been sent, or in the My Account section in the details of your purchase.
Please remember that the receipt is essential for returning or exchanging items. You can show it on the screen of your mobile device or print it.
· How long do I have to return an item?
All returns must be made within 1 month of the e-mail confirming shipment. More information in the Purchase conditions.
· How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
· When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.
· What should I do if the refund amount is incorrect?
Contact our customer service, and we will solve the problem as quickly as possible.
· Hagfans.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.